FAQ

Service

Do you charge for travel time?

Generally, no. Whether it takes 10 minutes or 1 hour to drive to your home or office, our rates are the same. We can service regions outside the greater Sydney metro area such as Katoomba, Wollongong and the Central Coast, however travel time would apply to these areas.
View our on-site rates here.

I've called other places and they can't come out to fix my Apple Mac for a week, what is your availability?

Generally we are available within one to two business days, sometimes even the same day. If your situation is urgent we can arrange a visit after hours.

Do you support macOS server?

Absolutely. We have many clients that still use various versions of macOS Server. However please be aware that Apple has discontinued macOS Server, so new installs are not recommended. We can help you with alternative solutions or migrate your current server to cloud-based or other in-house alternatives.

I have a problem with my Windows PC, can you help?

Apart from a few basic things such as setting up a new printer, connecting to the internet, setting up file sharing between a Mac and Windows machine, no. We feel it's best to leave Windows problems to Windows experts. We specialise in Apple Mac.

We have a network with Macs and PCs, can you work with our PC technicians?

Of course. We have many clients that use both Mac and PC, so we liaise with PC technicians all the time.

Sales

What do you sell?

Apple products, memory & storage upgrades, backup solutions, software, printers, scanners, networking equipment, screens, projectors, and much more. Contact us with your requirements - we will be happy to provide you with a quote.

Do you accept trade-ins?

Yes. If your Mac is less than 5 years old it may still have commercial value. It will depend on the model, memory, hard drive, software and condition of course.

Do you accept a trade-in that isn't working?

Maybe. Depending on the problem, we may be able to use it for parts, or combine it with another similar machine to make a working one. Ask us before throwing it away.

I'm a student / teacher, can I buy Apple products from you?

Unfortunately we are unable to provide education discounts on Apple products. The Apple online store should be able to provide you with your discount.

Payment methods

Do you accept cheques?

For service and repairs, yes, personal or company cheques are accepted. For product sales, we only accept a bank cheque, and it must be cleared prior to delivery.

What payment methods do you accept?

For service we accept cash, cheque, EFTPOS and credit card (visa & mastercard only).
For sales orders we accept cash, bank cheque, electronic funds transfer, EFTPOS, and credit card (visa & mastercard only). For product sales, payment by bank cheque must be cleared prior to delivery.

Do you take American Express?

Sorry, no.

General

Where are you based?

We are based in Sydney's Hills district (Baulkham Hills), however you don't come to us, we come to you. We are on-site consultants & technicians, everything is done in your home or office.

Do you have a store?

No, we bring the store to you by providing a professional, personalised on-site service only.

Phone: 1300 650 126

Mobile: 0407 026 037

Email: click here